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    Terms & Conditions and Risk Declaration

    A. Thank you for choosing Braided River Jet Boating. We aim to provide a friendly, memorable, and safe experience on the river.

    B. The name that will appear on your bank or credit card statement is Braided River Jet Boating. All transactions are processed in New Zealand Dollars (NZD).

    C. All jet boating and outdoor activities carry inherent risks. By participating in any activity provided by Braided River Jet Boating (“the Operator”), you acknowledge and accept these risks and, to the maximum extent permitted by law, release the Operator and its officers, employees, and agents from any liability, claims, losses, damages, or expenses resulting from any event including, but not limited to:

    • Personal injury or death
    • Property loss or damage
    • Acts that may be considered negligent or accidental
    • Any other loss, damage, suffering, or emotional distress

    1. Participant Agreement

    By taking part in the activity, I (the passenger) agree to the conditions above and to the following clauses (1a–1f) and clauses 2–8:

    • a. I agree that my successors, executors, administrators, and next of kin are bound by these terms and conditions.
    • b. I agree not to initiate any legal proceedings in any country relating to the risks listed above and will indemnify the Operator against any such claims.
    • c. I confirm that I am physically fit and do not suffer from any medical condition that could be aggravated by this activity.
    • d. I consent to receive medical treatment in the event of injury, accident, or illness during the activity and agree to indemnify the Operator for any claims related to such treatment.
    • e. I understand that any photos, videos, or sound recordings taken during the activity may be used by the Operator at its discretion for promotional or other purposes, without the need for further approval.
    • f. I agree to follow all instructions given by my driver/guide and to ensure that any children in my care do the same.

    2. Responsibility

    The Operator and/or its agents accept no responsibility for loss or additional expenses arising from changes, delays, or cancellations of services or activities.

    3. Operator Cancellations

    The Operator reserves the right to cancel any trip or service due to weather conditions, unsafe river levels, or other unforeseen circumstances.

    4. Customer Changes and Cancellations

    • a. If you need to change or cancel your booking, please contact the Operator directly as soon as possible.
    • b. Bookings changed or cancelled at least 48 hours before the scheduled departure may be transferred to another available date or cancelled for a full refund.
    • c. Changes, cancellations or reductions in passenger numbers made less than 48 hours before departure may incur a reasonable cancellation fee of up to 100% of the affected booking price. The amount charged will reflect the notice provided, any costs already incurred and whether the booking can be resold.
    • d. If you do not arrive, or arrive too late to participate, your booking will be treated as a no show and up to 100% of the booking price may be retained.
    • e. All booking changes are subject to availability. The Operator may consider exceptional circumstances at its discretion.

    5. Refunds

    Refunds will be considered on a case-by-case basis and are entirely at the discretion of the Operator.

    6. Policy Exceptions

    Any exceptions to the above policies are made solely at the discretion of the Operator.

    7. Jurisdiction

    These terms and conditions are governed by the laws of New Zealand, and any disputes shall be resolved in the Courts of New Zealand.